Terms & Conditions

Terms and conditions.

GENERAL CONDITIONS FOR USE OF THIS WEBSITE.

Except if otherwise required by law the following Terms and Conditions, the Contract of Sale and our Privacy Statement govern your use of this website. They describe the rights and responsibilities of both you and us. If you use this website you agree to be bound by the Terms and Conditions and if you shop at this web site you agree to the terms of the Contract of Sale.

Security of Your Personal Information

We will securely hold your personal information and we will not trade, rent or sell it.
We will take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, passwords, anti-virus software and email filters act to protect all our electronic information.
We take all necessary measures to ensure the security of hard-copy information.
Once your transaction is finalised, both the electronic and hard-copy information are securely archived. After a period of 7 years, both the electronic and hard-copy information will be destroyed.

Data Retention

No credit card details are stored by us

If you wish to cancel your account or request that we no longer use your information to provide you services contact us at pademelonpark@gmail.com
We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you do not agree to the Terms and Conditions and the Contract of Sale and our Privacy Statement do not use this website.

CHANGES TO TERMS

Because of frequent changes in Internet technology and applicable law we reserve the right to make changes to these Terms and Conditions at any time that technology and legal changes require. You should check these Terms and Conditions regularly for such changes.

CHANGES TO PRODUCTS

We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

PRODUCT PRICES

The price displayed for products on this website represents the wholsale price excluding GST for the wholesale cart & full price, including GST, for the product itself in the carers cart but does not include postage/delivery charges which will depend on the destination.
We always seek to provide products at the most competitive prices.
Please be assured of our every effort to ensure the accuracy of our product pricing. However if an error is made and a product is listed at an incorrect price, we maintain the right to refuse to accept further orders and to cancel any orders already placed at the incorrect price. If an order has been confirmed and charged to your credit card we shall immediately contact you regarding your requirements for the reimbursement of money paid.

INTELLECTUAL PROPERTY RIGHTS

Material contained on this web site is protected by copyright. You may use this web site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent.
Registered trade marks and logos must not be used or modified in any way without obtaining the prior written consent of the trade mark or logo owner.

YOUR ACCOUNT

To purchase from us you must establish an account on this website.
We retain absolute discretion to refuse to allow an account to be established, to terminate accounts, to remove or edit content where the account has not been kept in accordance with these terms and conditions.
It is your responsibility to provide your exact email address, delivery address, billing address and telephone number and to keep these up to date. Any incorrect information provided may lead to a delay in delivering the product ordered by you or non delivery of the product.
You are responsible for the confidentiality of your account password. Your password and account details are stored on a secure server for ease of use in processing future orders or for warranty claims. The information is only used to process your orders, for statistical purposes that may improve our website and its services, and to allow us to notify you of special offers or new products via our newsletters. Please refer to our Privacy Statement on this website.

No credit card details are stored by us.

CONTRACT OF SALE

These terms together with your order constitute the entire contract between you and us for the supply of products. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to vary it in writing or by email.

ORDERING PRODUCT

You can place an order only by clicking the "Add to Cart" button.
When you place an order with us you have made an offer to purchase the product you have chosen and when we issue a tax invoice to you we have accepted your offer. Both offer and acceptance are based on these terms and conditions and are subject to any clause allowing for the cancellation of an order before property passes to you.
We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.
If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for the reimbursement of money paid.

PAYMENT

We only accept payment through Credit cards (Visa and Master).
Payment will not be processed until we have received all relevant information required for processing to be completed.
The processing of payment for Orders placed on a weekend or a Public holiday will not begin until the next working day.
• Credit Cards
• We do not accept international credit cards, we accept Australian credit cards only.
We process Credit cards payments when you checkout from the product order screen.

DELIVERY

Normal delivery is within 3 to 14 working days from the date of payment of your order.
We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control.
If your product has not arrived within the estimated delivery time, please contact us.

PASSING OF PROPERTY

Property in the product passes to you upon receipt of the product by you.

WARRANTIES

The manufacturers of the products which is Wombaroo will deal directly with customers regarding any issues that may arise concerning the quality of their products provided the claim is made within a reasonable period after the sale, you may be entitled to a replacement of the product .
Reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product.
Manufacturers Voluntary Warranty
Our Wombaroo products are covered by a Manufacturers voluntary warranty. The terms and conditions of such warranties are beyond our control and it is your choice whether to use such warranties.
Other issues
Pademelon Park Wildlife Refuge will assess each claim for any other issues on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to us and you including any costs involved.
For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at http://www.accc.gov.au/content/index.phtml/itemId/322947.

Exceptions

Pademelon Park Wildlife Refuge do not provide a refund, credit or exchange if you have had items drawn to your attention before you purchased the product, for example, when products are clearly labelled as having short use by dates

RESOLVING YOUR CONCERNS

If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns.
Our contact details are below and we will respond to your query as soon as possible.
Pademelon Park Wildlife Refuge
P.O. Box 231
Bicheno
Tasmania 7215
pademelonpark@gmail.com

 

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